{
  "created": "2024-10-03T09:21:35.371554+00:00", 
  "id": "2251448", 
  "links": {}, 
  "metadata": {
    "$schema": "https://bib.rero.ch/schemas/documents/document-v0.0.1.json", 
    "adminMetadata": {
      "encodingLevel": "Full level"
    }, 
    "contribution": [
      {
        "entity": {
          "$ref": "https://mef.rero.ch/api/agents/idref/279013299", 
          "pid": "17456049"
        }, 
        "role": [
          "aut"
        ]
      }
    ], 
    "dimensions": [
      "19 cm"
    ], 
    "electronicLocator": [
      {
        "content": "coverImage", 
        "type": "relatedResource", 
        "url": "http://books.google.com/books/content?id=7oUHEQAAQBAJ&printsec=frontcover&img=1&zoom=1&source=gbs_api"
      }
    ], 
    "extent": "1 vol. (132 p.)", 
    "fiction_statement": "non_fiction", 
    "genreForm": [
      {
        "entity": {
          "$ref": "https://mef.rero.ch/api/concepts/idref/027790045", 
          "pid": "18218235"
        }
      }
    ], 
    "identifiedBy": [
      {
        "source": "BNF", 
        "type": "bf:Local", 
        "value": "ark:/12148/cb47506910j"
      }, 
      {
        "qualifier": "br.", 
        "type": "bf:Isbn", 
        "value": "9791030204872"
      }, 
      {
        "type": "bf:Ean", 
        "value": "9791030204872"
      }
    ], 
    "issuance": {
      "main_type": "rdami:1001", 
      "subtype": "materialUnit"
    }, 
    "language": [
      {
        "type": "bf:Language", 
        "value": "fre"
      }
    ], 
    "pid": "2251448", 
    "provisionActivity": [
      {
        "_text": [
          {
            "language": "default", 
            "value": "Paris : Fauves \u00e9ditions, impr. 2024"
          }
        ], 
        "place": [
          {
            "country": "fr"
          }
        ], 
        "startDate": 2024, 
        "statement": [
          {
            "label": [
              {
                "value": "Paris"
              }
            ], 
            "type": "bf:Place"
          }, 
          {
            "label": [
              {
                "value": "Fauves \u00e9ditions"
              }
            ], 
            "type": "bf:Agent"
          }, 
          {
            "label": [
              {
                "value": "impr. 2024"
              }
            ], 
            "type": "Date"
          }
        ], 
        "type": "bf:Publication"
      }, 
      {
        "_text": [
          {
            "language": "default", 
            "value": "14-Cond\u00e9-sur-Noireau : Impr. Corlet num\u00e9rique"
          }
        ], 
        "place": [
          {
            "country": "xx"
          }
        ], 
        "statement": [
          {
            "label": [
              {
                "value": "14-Cond\u00e9-sur-Noireau"
              }
            ], 
            "type": "bf:Place"
          }, 
          {
            "label": [
              {
                "value": "Impr. Corlet num\u00e9rique"
              }
            ], 
            "type": "bf:Agent"
          }
        ], 
        "type": "bf:Manufacture"
      }
    ], 
    "responsibilityStatement": [
      [
        {
          "value": "David Gentilhomme"
        }
      ]
    ], 
    "seriesStatement": [
      {
        "_text": [
          {
            "language": "default", 
            "value": "Ressources humaines"
          }
        ], 
        "seriesTitle": [
          {
            "value": "Ressources humaines"
          }
        ]
      }
    ], 
    "subjects": [
      {
        "entity": {
          "$ref": "https://mef.rero.ch/api/concepts/idref/034287310", 
          "pid": "14640089"
        }
      }, 
      {
        "entity": {
          "$ref": "https://mef.rero.ch/api/concepts/idref/027793532", 
          "pid": "18221083"
        }
      }, 
      {
        "entity": {
          "$ref": "https://mef.rero.ch/api/concepts/idref/123542936", 
          "pid": "14675253"
        }
      }, 
      {
        "entity": {
          "$ref": "https://mef.rero.ch/api/concepts/idref/027818691", 
          "pid": "18218473"
        }
      }
    ], 
    "summary": [
      {
        "label": [
          {
            "value": "Public m\u00e9content, clients mena\u00e7ants, usagers v\u00e9h\u00e9ments... Les violences verbales ou physiques n'\u00e9pargnent plus aucun secteur. Ne pas savoir y faire face est un vrai risque pour vos collaborateurs : absent\u00e9isme, instabilit\u00e9, ins\u00e9curit\u00e9, d\u00e9motivation, stress, perte de sens, la liste des cons\u00e9quences est longue. Alors comment r\u00e9agir en cas d'incivilit\u00e9 ? Quel r\u00f4le doit tenir le manager pour pr\u00e9server son \u00e9quipe sans se mettre lui-m\u00eame en danger ? Une seule voie possible : la strat\u00e9gie collective.Un petit guide \u00e0 destination de tous ceux qui souhaitent comprendre et surmonter le processus de violence en entreprise, afin de r\u00e9investir le travail comme un espace de dialogue serein et constructif"
          }
        ]
      }
    ], 
    "title": [
      {
        "_text": "Agressivit\u00e9, pr\u00e9servez votre \u00e9quipe ! : quel management pour faire face \u00e0 la violence du public ?", 
        "mainTitle": [
          {
            "value": "Agressivit\u00e9, pr\u00e9servez votre \u00e9quipe !"
          }
        ], 
        "subtitle": [
          {
            "value": "quel management pour faire face \u00e0 la violence du public ?"
          }
        ], 
        "type": "bf:Title"
      }
    ], 
    "type": [
      {
        "main_type": "docmaintype_book", 
        "subtype": "docsubtype_other_book"
      }
    ]
  }, 
  "updated": "2025-03-07T15:46:05.065319+00:00"
}